Mission

“To provide the highest level of services and to constantly innovate and develop new services and technology to meet customer needs”

Commitment of Excellence

fcc is committed to “Service Excellence"

through our continuous quality

improvement measures.

Most Extensive CRM Services

fcc services (fcc), former First Contact Center, is the most comprehensive 24-hour outsourcing contact center providing variety scopes of inbound and outbound services in form of general contact center and assistance service center providing services to leading multinational corporations. Moreover, we also provide a reward program and CRM high-tech solutions to build customer relationships between corporation and customer.

fcc was established since 2003 a pioneer to offer exceptional customer experience services

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fcc has delivered lifestyle services such as concierge and secretarial services when assistance services were virtually unknown in Thailand, fcc is the first and only pure Thai company providing such high standard services.

Professional, Diversify & Comprehensive Solutions

A leading provider of Omni-channels contact center, reward program, and professional CRM & CEM service solutions. We provide our extraordinary services for generating the best experience for major corporate customers.

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fcc assure that our corporate clients can optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages, and retains your customers over expectation.

Currently An Excellent Expertise in CRM Tech Solutions

Over the past few years, fcc has offered expert, customizable CRM & CEM technology solutions ranging from designing Customer Data Platform (CDP), developing CRM software, to first-party data collection.

With a specialized technical support team and advanced tech solution, our clients can obtain their customer data consolidated and integrated into a single platform for further development on personalized and suitable strategies for their customers. Unified and easily accessible data could allow our clients to acquire their comprehensive customer analytics.

OUR LEADER