ABOUT US
“ A Tech-Based Company, fcc services is a one-stop CRM Solutions provider”
We build reliable seamless technology platforms for service excellence varying from
CX tech solutions, BPO, Lifestyle & Roadside Assistance, and Reward & Privilege Program.
Currently An Excellent Expertise in CX Tech Solutions
Over the past few years, fcc has offered expert, customizable CRM & CEM technology solutions ranging from designing Customer Data Platform (CDP), white label platform & CRM Application to first-party data collection.
With a specialized technical support team and advanced tech solution, our clients can obtain their customer data consolidated and integrated into a single platform for further development on personalized and suitable strategies for their customers. Unified and easily accessible data could allow our clients to acquire their comprehensive customer analytics.
Mission
“To provide the highest level of services and to constantly innovate and develop new services and technology to meet customer needs”
Commitment of Excellence
fcc is committed to “Service Excellence"
through our continuous quality
improvement measures.
OUR JOURNEY
Most Extensive CRM Services
fcc services (fcc), former First Contact Center, is the most comprehensive 24-hour outsourcing contact center providing variety scopes of inbound and outbound services in form of general contact center (BPO) and assistance service center providing services to leading multinational corporations. Moreover, we also provide a reward program and CRM high-tech solutions to build customer relationships between corporation and customer.
fcc was established since 2003 a pioneer to offer exceptional customer experience services
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fcc has delivered lifestyle services such as concierge and secretarial services when assistance services were virtually unknown in Thailand, fcc is the first and only pure Thai company providing such high standard services.
Professional, Diversify & Comprehensive Solutions
A leading provider of Omni-channels contact center, reward program, and professional CRM & CEM service solutions. We provide our extraordinary services for generating the best experience for major corporate customers.
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fcc assure that our corporate clients can optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages, and retains your customers over expectation.
OUR LEADER
sussmon jutanukal
chief executive officer
palida puntasu
chief operation officer
warot wongbiasajj
chief technology officer
