BPO / Contact Center
fcc provides a world-class solution to serve your corporate needs.
Guaranteed seamless omnichannel contact center support by Genesys, a leader for omnichannel contact center solutions, we ensure our efficient working process with professional and well-trained Customer Experiences Assistants (Agents). Moreover, our clients can obtain valuable customer insight via our customized report in a real-time, hourly, daily, or monthly basis allowing you to modify and revise your strategy to meet your customer’s expectations.
We support your business via Voice and Non-voice
Service Channels
Line
Pantip
Phone
Web Chat
Inbound contact center
fcc provides the most comprehensive customer support 24 hours a day via Voice and Non-voice. As We can serve you our services in the following:
• In-depth customer service
• Help-Desk / IT Support
• Up-selling / Cross-selling
• Privilege Redemption
• Health and Nutrition Advisory
• Soft Sale
• Onboarding Application
Currently, we are mainly supporting our corporate clients who are technology-based firms for application onboarding via voice & non-voice.
Outbound contact center
We design the outbound via Voice and Non-voice according to your customer’s needs and pain points to ensure that your customers will be satisfied by our beyond-expectation services. As We can serve you our services in the following:
• First Party Data Collection (with consent)
• Market Research / Survey
• Welcome call
• Product and Service Promotion / Subscription Offering Services
• Database development and management services
• Customer Care Program
• Lead Generation
• Debt Reminding
• Follow-up / Soft Sale
