Headset and Keyboard

BPO / Contact Center

fcc provides a world-class solution to serve your corporate needs.

Guaranteed seamless omnichannel contact center support by Genesys, a leader for omnichannel contact center solutions, we ensure our efficient working process with professional and well-trained Customer Experiences Assistants (Agents). Moreover, our clients can obtain valuable customer insight via our customized report in a real-time, hourly, daily, or monthly basis allowing you to modify and revise your strategy to meet your customer’s expectations.

We support your business via Voice and Non-voice

Service Channels

LineiconchatBlack.png
Line
06-facebook-500.png
Facebook
06-instagram-500-black.png
Instagram
twitter.png
Twitter
logo-mobile-pantip-black.png
Pantip
letter.png
Email
auricular-phone-symbol-in-a-circle.png
Phone
chat22.png
Web Chat

Inbound contact center

fcc provides the most comprehensive customer support 24 hours a day via Voice and Non-voice. As We can serve you our services in the following:

• In-depth customer service

• Help-Desk / IT Support

• Up-selling / Cross-selling

• Privilege Redemption

• Health and Nutrition Advisory

• Soft Sale

• Onboarding Application

Currently, we are mainly supporting our corporate clients who are technology-based firms for application onboarding via voice & non-voice.

Waving in Headphones
Hotline Consultant

Outbound contact center

We design the outbound via Voice and Non-voice according to your customer’s needs and pain points to ensure that your customers will be satisfied by our beyond-expectation services. As We can serve you our services in the following:

• First Party Data Collection (with consent)

• Market Research / Survey

• Welcome call 

• Product and Service Promotion / Subscription Offering Services

• Database development and management services

• Customer Care Program

• Lead Generation  

• Debt Reminding

• Follow-up / Soft Sale

Engine Check

For Corporate Clients,
contact our specialist team for more information.