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CRM Tech

CX TECH SOLUTIONS

Obtain a 360-degree view of your customer with most effective result on your business

Easily customizable and best suited to customer’s

requirement

Elevate team collaboration to improve opportunity

management

WHAT IS CX TECH SOLUTION ?

Our fcc CX Tech Solution consists of optimizing several technologies/systems to connect, synchronize, automate, and manage customer experiences throughout the entire customer journey in order to deliver outstanding experiences.

Person Analyzing Data
Digital social media

Our comprehensive CX tech solutions are ranging from designing end-to-end customer experience journeys, designing Customer Data Platform (CDP), and developing CRM applications to collect valuable First-Party Data. Besides, we offer Data Management inclusive of Customer Data Analytics, Data Mining, Data Cleansing and etc.

 

By optimizing a full range of technology, our solutions allow you to delve deeper into customer journeys and acquire meaningful insights that will not only help you enhance certain journeys (i.e., managing critical pain points and identifying and resolving gaps in the customer experience), but will also bring you closer to your customers.

Service Provided

Loyalty & Redemption Platform
(LINE OA/ In-App/ Web App)
First-party data collection
Data Mining
Application Development
Data analytics
Customer data platform (CDP)
Data Entry
Data Cleansing
Software License Partner
Software Maintenance Service

SaaS Solution We Offer

fcc SEP

For Reward and Privilege Management / Redemption

fcc Case - Co

For Voice / Non-Voice Transaction Tracking,

Case Co-ordination, and Knowledge Management

fcc CDP

For Customer Data Collection, Visualization

and Performance Tracking

Tablet PC
Engine Check

For Corporate Clients,
contact our specialist team for more information.

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